Customer Testimonials
I cannot express how deeply disappointed, disrespected, and frustrated I feel with Subaru as a company and the Sioux Falls dealership’s service department. I purchased my Subaru Ascent brand new two years ago, and everything was fine until I went on a vacation six hours away from home. Out of nowhere, the transmission failed, leaving us stranded. I had to pay for a tow truck to haul the car two hours to the nearest Subaru dealership in Sioux Falls, SD.
Here’s where it gets worse. My warranty was for 60,000 miles, and I was at 62,000 miles—just 2,000 miles over! ... Read More DealerRater - Dec 31, 2024
Excellent service, great bunch of guys and girls to deal with. Thank you very much.
10! Paul Dahl was like a miracle worker putting all the pieces together making it possible for Byran to buy the exact Outback he wanted ASAP and for us to buy his Legacy trade-in! We appreciate the team working with Paul including Management, Jeremy, Brianna, Mike in parts, and other staff at Subaru. Great Staff & Company. We are now a 100% Subaru family.
Everything that was scheduled went as planned. Check in was quick and easy. The work was completed on time as planned.
Friendly and efficient technicians offer comfortable amenities to support the customer's stay. Always a great experience and great service.
Everyone is so polite and so helpful. It's so nice to have a clean and comfortable place to wait while my vehicle is being worked on.
Great first time buying experience!! Easy, laid back, actually personable and fun:) But may have lost us with second purchase related to seemingly being too busy to go on a test drive when I had a scheduled appt., not showing us how features worked, no return phone calls or emails when problems were brought to their attention.
contrary to all the negative reviews I see here I have nothing but good things to say about Schulte's. Have had Subarus for nearly 20 years, bought first one used from another dealership & when their carelessness resulted in me being stranded in the middle of 41st immediately after an oil change all they could say was that they had noticed some sluggishness in the transmission which they never advised me of until I complained of being stranded. Travis at Schulte was a savior he got my car right in, diagnosed, repaired, & I have never gone elsewhere. They are ... Read More DealerRater - Mar 28, 2023
After getting a salesman to talk to me and showing interest in a new Outback, I was given a used Outback for a test drive. The vehicle had a broken windshield and was out of gas. They had various fees on their price and offered a ridiculous low offer on my trade. I found the staff to be condescending. I bought a new vehicle at another dealership!
Ty was great on the appraisal of our trade in, Ryan 2 was excellent to work with thru the sales process and Travis was great on the follow up tech call. We’ll go back!
My Subaru used to be in South Carolina, and was meticulously maintained and gently driven, with no incidents. The car never had any major issues.
Upon moving to South Dakota, I maintained the regular recommended service at Schulte Subaru, including oil changes.
At Schulte's second oil change, the 48 point inspection revealed a need to reseal the right cam carrier, which was covered under the warranty. On the positive side, the warranty process was seamless, and Schulte did readily provide a loaner car.
During the repair, the loaner car's oil pressure light came on, so I checked the oil, ... Read More DealerRater - Mar 26, 2022
This is the worst place to ever take your car, went in for service and they messed my car up.
Amber Zuidema contacted me very promptly about the car I was interested in. She was very efficient and friendly, answered all my questions, and sent me a few photos she went and shot of the car for me. I felt I was in very good hands with her and enjoyed the experience of working with her. We have not yet come to an agreement about price, but no matter how this goes, I have a very good impression of Schulte Subaru based on my interactions with Amber.
The salesperson was good about letting test drive a car, but he was nowhere to be found afterwards and he didn’t follow up by contacting me.
Went in for an oil change. They called an said my brake pads were in need of replacement in the next 6 months. Since this was the car our daughter used to travel to and from college 300 miles away, we opted to do so sooner. On her way to school, the brakes gave out completely. On the highway. We entrusted the safety of this vehicle to what we thought was a reputable vehicle, serviced by what we thought were honest and knowledgeable mechanics/ technicians. We were wrong. We will never trust our loved ones lives to such a poor and incompetent ... Read More DealerRater - Sep 5, 2021
thank you schulte subaru for the best experience i've ever had buying at a car dealership. Dan Pankonin gets full credit for this. I was given above book for my pickup, and provided with a low mileage 2018 AWD Forester. Thank you Dan for your product knowledge, friendly, laid back manner, and patience! All previous dealership experiences have had the warmth of a dock strike. Schulte Subaru impresses as a genuine and authentic organization whom I can recommend without reservation. You have a customer for life.
They are the worst dealership we have dealt with. They were nothing but liars. They lied about the damage disclosure on the title and tried to say it was our fault when it fact it was theirs because they were the one that sold us the hailed on Forester. We will never buy another vehicle from Sioux Falls Subaru even though we love the Subaru product.
The absolute best buying experience and service hands down. We've purchased numerous vehicles from Schulte Subaru over the past 5 years and each time is a top-notch experience. Andrew, our sales advisor is truly outstanding, along with Paul the sales manager and Jeremy the financing guru. Mike Schulte, the owner is by far one of the most personable and generous people that I know. He will go out of his way to make sure you're happy and comfortable with your purchase or service.
Efficient,Friendly,Professional, Courteous. Would recommend. Answered questions and if didn't know found out.Respected distance and allowed us to test drive alone which was so appreciated and put us at ease. Worked with us on what we were wanting to pay on vehicle.
After having a horrible pre-owned experience with a hometown Subaru dealer, I found a pre-owned online at Schulte. Although it was an out of state transaction, everything went very smoothly. This dealership and specifically Ryan McConnell was an absolute pleasure to work with. He even delivered the car to the Sioux Falls airport on a Saturday evening so we could get right on the road back to Colorado after picking up. The Colorado dealership that will remain unnamed could learn a few things about integrity and customer service from Schulte! I and super happy with the vehicle - thanks Schulte!
After being seriously lowballed on my trade by a dealer in Rapid City (whom I had worked with before) I emailed Andrew at Schulte. We had bought a used car for our son in college from Andrew 6 months prior and though I would see if he could help!! Best decision I could have made!! They gave me more than expected for my trade and even delivered my 2019 Subaru Ascent to Rapid City and picked up my trade! I really like to stay local and loyal to Rapid City dealers but Andrew showed me why this isn’t always best! Thanks ... Read More DealerRater - Dec 17, 2018
My text message to Paul Dahl in sales: Mike knows how methodical I am. I calculate my investments like banker. Perhaps the biggest compliment I can give to Mike is that I didn’t “analyze the numbers” to see if I was being taken advantage of. This will be my 3rd Subaru, all bought through Mike who hired me straight out of college in May of 1997. How did I meet Mike? Well, he sold me my 1st brand new car in March of 1997. Thanks again Mike (and your team at “Subaru of Sioux Falls”) Sincerely, Dean
My first experience with the Subaru family was very positive. All the personnel there seem very sincere in wanting to help us in all ways possible. The facility is very modern and friendly.
The engine of my recently-purchased, 2013 Impreza (25,000 miles) blew up (literally) about 10 miles outside of Sioux Falls. This dealership saved me!
I started working with Subarau of Sioux Falls based on a referral and eventually I made a purchase from out of state working with Paul Dahl and Mike Schulte, they were both very gracious and accommodating working with my unique situation. Paul was very informative and helpful throughout the whole sales process and was responsive as we worked out an arrangement from out of state. Mike was more than willing to make my purchase as easy as possible in taking possession of the vehicle. They have made a customer for life with me an I look forward to working with ... Read More DealerRater - May 2, 2014
Our salesman, Paul Schroeder, couldn't have been more helpful in making up our minds which Subaru model would work best for us. We were given fair value for our trade-in, and the vehicle delivered ready on the day promised. Overall a very good experience. This is the fourth Subaru we have purchased from the dealership, which has had ups and downs over the years, but we have never been treated anything but fairly by the sales and service departments.
BEWARE! The short version of the story: worst service, sales, and managers even possible. HORRIBLE OWNER (Mike). Brand new car they couldn't fix and wouldn't help me. AND I got called incompetent!?
Alright, here's the long version of the story. I purchased a brand new 2013 Impreza from the salesman John, although I was not comfortable with the deal that they made, I went with it anyways. I was not told until I was signing the papers that the only way the got me approved was to add on an extended warranty to the deal. Very unprofessional. After ... Read More DealerRater - Mar 24, 2013