The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

SUBARU_LOVE_PROMISE_HEART

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Schulte Subaru dedicated locally to the Love Promise?

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions. That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities. Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us. So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do. We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood. All of the organization we support have one thing in common: the unwavering dedication to improve the world and the lives of its people.

Sioux Falls Humane Society, B-Squad dog Rescue

Children's Home Society/Loving School

Meals On Wheels/Active Generations

Great Life, Sanford Health, Avera Hospital

Did Schulte Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Schulte Subaru

Subaru and Schulte Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Super Service from Subaru - Lisle S

When I had my car in for service at Subaru. I had mentioned to Jeremy Griffith about a dead tree that I feared would fall on my house. Jeremy, his brother and son, who also are Subaru employees came to my house, which is rural, on a Sunday and took the tree down without damage to the house. This would have been a very costly job with a professional. I’m overwhelmed with gratitude. Lisle Stabrawa

Super Service from Subaru

Thanks Jay! - Sarah S

On Saturday a gal called in, and she was stranded on I 29 on the Madison exit. She was driving a 2005 Buick Rendezvous and her transmission went out. She did not buy the vehicle from us but did use our service shop in the past. She asked if she could have a loaner vehicle for the weekend if she was going to a reunion with her daughter in Brookings. Jeremy and I discussed it and said let’s just help her out so we sent two sales people 40 miles down the interstate, got her a loaner car and towed her car back here. She was so terrible happy and thanked and thanked us for helping her and today she came in and bought a Subaru from us!

Thanks Jay!

Giving Back! - Sarah S

Submitted by Jeremy Griffith- I have had the pleasure of working with a customer for some 15 years or so. She purchased her first Subaru from me shortly after her husband passed away. She stops in and we spend time together when she is getting her Forester serviced. She always tells me “I pray for you every day” every time before she leaves. I try to take care of her like I would my grandma. A couple weeks ago she was in for an oil change and said she was stressed about a large tree that was dead and close to her house. I immediately offered to set a time for my brother, my son, my nephew and me to come take it down. She was blown away by my offer. It isn’t a big deal. We’ve been cutting down trees since we were kids. Today was the day. We were at her house before she left for Mass (8 am) so she could point out what she wanted done. We were able to do all the trimming and get the BIG dead tree taken down before she got home. She got home as we were finishing up (12:40). She was astounded. Asked how she could repay us. We replied “You owe us nothing. We are are happy we could help!” Here are a few pictures from the day. Thanks for letting us use the Gator and Skid Loader! Made it a ton easier!

Schulte Subaru
Giving Back!

Makes me smile :) - Sarah S

Submitted by Jeremy Griffith- Small love promise story. I was introduced to the Schulte family back in 93 by a fellow employee at the job I worked at. Uncle Milt told me I had the personality and work ethic to be a good car salesman. He got me an interview with Don Farley. Fast forward to a month or so ago. Milt and his wife Shirley stopped in the dealership. Milt is in his late 80’s and is trying to get rid of his old work truck and trailer. As a retired car guy Milt thought his stuff was worth more than it was. I decided to take it upon myself to sell them for him. I listed his small trailer on my Facebook marketplace and had a ton of people messaging me. I ended up pulling his trailer to my dads house in Yankton so the gentleman from Nebraska could come look at it. I was able to sell it to him and gave all the proceeds to Milt. He asked what he owed me and I replied “nothing! If it wasn’t for you I wouldn’t be working for the Schulte’s for some 29 years” Great big smile. I was able to sell his truck and he picked up the money today and I replied the same way. I love repaying the people that helped me get where I am today.

Schulte Subaru
Makes me smile :)

Thanks to honest team members! - Sarah S

Mike Weber saw a lady's wallet on Minnesota Ave and went back and picked it up and brought it to Kris Moe. Together they went through it and found a phone number to call. They called her and she was so thankful she was crying. She brought cookies back for the staff. Moral of the story- it would have been easy to ignore the wallet in the road, but that is not the Schulte Subaru way. If we see something that needs help we help!

Schulte Subaru
Thanks to honest team members!

Schulte Subaru Gifts Sanford Hematology and Oncology Patients - Brenda K

The patients of Sanford Hematology and Oncology were blessed with words of encouragement and so much more on June 23rd. Schulte Subaru is no stranger in their community, as they choose to be generous philanthropists throughout Sioux Falls, SD. Schulte Subaru has partnered with The Leukemia and Lymphoma Society dating back to 2017 as part of their Subaru Loves to Care program in which retailers donate blankets and messages of hope to the patients of their partnering cancer center. Throughout June, customers of Schulte Subaru were invited to write notes of encouragement to cancer patients, which were then delivered with arts and crafts kits and 80 warm blankets, in the hope of bringing comfort and support to them during their cancer treatment. But the generous Schulte family didn’t stop there, they made a stop at Wal-Mart and fulfilled the Sanford Children’s Wish List! A car full of toys, games and more were added to their already generous donation. Mike and Sarah Schulte have always gone way above and beyond, and this year was no exception. Cancer treatment challenges patients more than the general population could ever understand, but with the caring and skilled medical staff of Sanford Hematology and Oncology and the support of community partners like Schulte Subaru, our hope is that the patients feel that they are not doing this alone.

The Leukemia and Lymphoma Society
Schulte Subaru Gifts Sanford Hematology and Oncology Patients

Birds Nest Saved in a storm! - Sarah S

A robin bird's nest was discovered over a tire of a used vehicle for sale. At the same time Sioux Falls was about to have a major storm front move into the area with 80 mile a hour winds and possible great destruction. The Sales Team at Schulte Subaru moved quickly to save the nest by putting trailers around the vehicle to help protect it and then also informing the team we cannot let that vehicle be sold until the eggs hatch. Pretty cool testimony to what Subaru believes in as well as Schulte Subaru. #Subarulovestocare

Birds Nest Saved in a storm!

Georgia on my mind - Sarah S

Mike and Sarah Schulte owners of the dealership were in Phoenix Arizona as Mike's father had an emergency triple by pass surgery. It was a Sunday afternoon and Mike's phone rang and it was a customer of the dealership who had purchased years prior a 18 xt Forester for her daughter who was in college in Florida. She told Mike her daughter was attempting to drive home to SD and her forester had stalled in excess 0f 6 times. She had even stopped at 2 separate Subaru dealerships on he trip home. 1 in FL and other in Georgia. Both dealerships told her they could not find anything wrong after quick check ups. The mother was nervous for her daughter to drive the rest of the 1800miles home with a undiagnosed problem. Even though it was Sunday we sprang into action. We called one of our employees who immediately hooked up our truck and trailer and loaded it with a service loaner car. Headed out for Georgia that same Sunday. We told the customer to get a hotel room and we would take car of the bill. After our driver drove straight through to get to Georgia we gave her the loaner car so she could continue her trip home safely. The parents were blown away at the swift and generous actions taken to get daughter home safe. After the vehicle got to Schulte Subaru we quickly diagnosed the Forester needed a torque convertor and valve body. The customer has made several comments that she will always drive Subarus.

Georgia on my mind

Not so easy delivery - Sarah S

A customer of ours reserved a car and wanted it delivered to her in Hendricks, MN. (hour and a half away) Easy enough. Car came in, I drove up to deliver it and do paperwork. Everything was going smooth. Then she needed her garage door programmed to the Homelink mirror. Easy enough right? Well she had lost her clicker over 6 years ago! The customer and I searched her house up and down for the lost clicker. After a good half hour of opening drawers and checking miscellaneous boxes with no luck I asked if she had a hardware store in town. She said they did and we were off to purchase a universal remote for her garage door. After getting back I spent another half hour getting her new remote programed to her door then to her car. She was so happy I took the extra time and effort to make her experience extraordinary.

Not so easy delivery

No Service on Sunday-No problem - Sarah S

Sundays we are usually running with a pretty small crew. A couple sales guys and one manager. We get busy easily. Right away when we opened up a phone call came in. A woman crying could be heard on the other end. She wanted to speak with the service department but unfortunately they are closed on Sundays. You could hear her heart sink over the phone as she didn’t know what to do. Calmly I asked what she needed. She said she had lost the key to her 2010 Forester and had no way to get to work or go to the grocery store for her children without a vehicle. Promptly I said we will bring you a loaner and address the situation with service tomorrow. Her demeanor instantly changed from sadness to joy and relief. Once I got to her address with the loaner vehicle she was overjoyed that a dealership was willing to jump at the chance to help someone in need.

No Service on Sunday-No problem